Consumer Health Data Policy

Effective Date: March 31, 2024

This Consumer Health Data Privacy Notice explains how we collect, use, protect, and handle consumer health-related information that may be provided by individuals when they contact us regarding product experiences, concerns, feedback, or participation in activities and services. This notice describes the types of health-related information that may be collected, the reasons for collecting such information, how it may be processed, and the privacy choices available to individuals.

Consumer health data refers to personal information that is connected or reasonably associated with an individual and provides information about their past, present, or potential future physical or mental health conditions. We are committed to handling this information responsibly and using appropriate measures to maintain its confidentiality and security. We may also process information that has been deidentified. When information is deidentified, we maintain it in a format that cannot reasonably be linked back to an individual and do not attempt to identify the person from whom the information originated.

We may collect different types of consumer health information depending on the nature of an individual’s interaction with us. This may include details about products purchased or used, personal experiences with products, and information about whether a product caused an unexpected reaction or concern. We may also collect information related to allergies, food sensitivities, health considerations, medications, or accessibility requirements when such details are voluntarily provided and necessary to respond to an individual’s request or provide appropriate support.

Additional information may include descriptions of symptoms or reactions that an individual reports, the timing of when a reaction occurred, the duration of the experience, and other relevant circumstances surrounding the situation. This may include information about other products, foods, or substances consumed before an event or reported concern when such information helps us better understand the situation. We may also create reasonable conclusions based on the information provided, where those conclusions relate to consumer health information.

We collect consumer health data primarily from individuals who voluntarily provide information to us or from authorized representatives submitting a concern, request, or report on behalf of an individual. Information may also be collected when individuals participate in activities, events, or services that require health-related accommodations or support.

The information collected may be used to review and respond to product-related concerns, investigate reported experiences, communicate with individuals, improve our products and services, maintain records, enhance customer support processes, and ensure the safety and quality of our operations. We may also use this information to maintain secure systems, prevent misuse or fraudulent activity, comply with legal obligations, and receive professional guidance when necessary.

We may share consumer health information with trusted service providers that assist us in operating our business and providing requested services. These providers are required to process information only for authorized purposes and in accordance with applicable privacy requirements. Information may also be shared with affiliated organizations that provide operational, technical, or support services.

In certain situations, consumer health information may be disclosed when required or permitted by law. This may include responding to legal requests, regulatory requirements, government inquiries, protecting individual rights and safety, investigating security concerns, preventing fraud, or supporting business transitions such as mergers, restructuring, or other organizational changes.

We do not sell consumer health information. Any sharing of consumer health information is limited to purposes necessary for providing services, responding to requests, maintaining operations, improving security, and fulfilling legal responsibilities.

Depending on applicable privacy laws, individuals may have rights regarding their consumer health information. These rights may include requesting confirmation about whether health information is collected, obtaining access to collected information, receiving a copy of information in a usable format, requesting details about third parties that receive such information, asking for deletion of information, requesting corrections to inaccurate information, and choosing to limit or withdraw consent for certain types of collection or sharing.

To exercise privacy rights or submit a request regarding consumer health information, individuals may contact us through our privacy support channel at [email protected]. Requests should include sufficient information to help verify identity and process the request. We may request additional details to confirm that the request is submitted by the appropriate individual.

We aim to respond to privacy requests within the timeframes required by applicable laws. In certain circumstances, additional time may be needed to complete a request, and we will provide notice when an extension is necessary. Requests are generally handled without charge unless applicable regulations allow reasonable fees in specific situations.

To protect personal information, we may verify an individual’s identity before completing certain requests. Verification may involve confirming information already associated with the individual. If we cannot reasonably verify a request, we may be unable to complete the requested action and will provide an explanation when appropriate.

If an individual disagrees with a decision regarding a privacy request, they may submit an appeal through our privacy support channel. We will review the appeal and provide a response according to applicable privacy requirements.

We may update this Consumer Health Data Privacy Notice periodically to reflect changes in our practices, technology, legal requirements, or services. Any updates will be posted with a revised effective date so individuals can understand how consumer health information is handled.